You just hired new team members for your front desk sales team.
*Cue my high school musical jump of excitement!*
However, you don’t have a way to train them collectively or a studio system that will ensure they’re being given training that will lead them to success throughout their time working at your yoga studio.
Have you been there?
Because I sure have and it didn’t go well.
That was until I created my own yoga studio systems.
Studio System 1
This is an online training that your staff takes before the hands-on training occurs.
The training should be three hours max and teaches your staff the following:
Studio Policy + Guidelines
Studio Classes + Descriptions
Retail Items + Descriptions
HR + Management Team
Front Desk Sales Role
Studio System 2
This is your front desk studio binder.
Treat this as the most holy book in your life, because it comes in handy when you are not in the studio or when the WiFi goes out.
The binder is a manual on how to do everything in your studio. I suggest having it saved to your studio’s Google Drive and email it to your team members upon hiring them. That way it’s always accessible.
The Studio Front Desk Binder Contains The Studio How-Tos.
Check in students
Sell memberships + Products
Early/late cancel students
Answer the phone
Send promotional emails/texts
Studio System 3
In person training is a studio system if it works.
My employees get four of these before they have their first solo shift.
The first two shifts are shadow shifts where the new team member shadows an experienced employee. This is a chance for you to let your staff step into their leadership. You simply provide a list of 3-5 tasks for your employee to train the new team member on. Then they send you an email at the end of shift to tell you how it went.
The third shift is where you and another employee train the new team member together.
The last shadow shift is a one on one with you, the studio manager. This is where you sit at the front desk with your new employee and let them do their job and answer any questions they may have. Maybe you give a few notes at the end of their shift (read my post on effective yoga studio communication HERE), but really let them shine and show them that you trust what they are doing.
Creating successful yoga studio systems is all about trial and error or trial and success as I say!
Your homework is to try out one of these systems in your yoga studio then comment below on your experience!
And if you’re ready to dive right in then sign up for my FREE
Brytta is a world traveling yoga instructor from NYC. She is a lover of glitter, SUP Yoga and climbing waterfalls. When she's not adventuring around the world and teaching yoga, she's writing about her adventures, interviewing inspiring souls and coming up with new ways to take her yoga off the mat and into the world! A big fan of discovering new poetry, her current favorite poets are: Rupi Kaur, Lena Moon, and Carlos Andres Gomez.